How Our Office Works for You


At Shawsheen Medical Associates, we want to best serve you in the most efficient way. Here are some ways to best use our office:

Our front desk opens at 7:30am and our phones go on at 8:00am. Before that, we will have retrieved any non-urgent messages left on the office voicemail since the time the office was previously open.

Our phones lines can get very busy and backed up for the first hour or two in the morning, so, if a problem is not acute, it may be easier for you to get through later in the morning or in the afternoon. We have multiple lines; therefore it is sometimes necessary for you to be placed on hold. Please be patient with us. Our staff is very efficient and hardworking and will get to you as soon as possible.

For non-urgent health matters, you may contact us online using the secure RelayHealth communication service. There is no charge to use this service, and it might save you a trip to the office or time on hold. (Relay Health also has the option for an online appointment, for which there is a fee. Please read the directions for Relay Health at www.relayhealth.com)

 

On nights, weekends, and holidays* if we are not in the office, you can:

  • Leave a non-urgent message on our voicemail (978-475-8989). Voicemail messages are reviewed on the next business day
  • Leave a non-urgent message online via Relay Health. Relay Health messages are reviewed on the next business day

If you do not yet have a User ID for Relay Health, you may create one here and then click on “Register Now”

  • IF URGENT, call our answering service at 978-722-1920. They will take your telephone number and a message and contact the on-call doctor via his/her beeper. If you do not receive a call from the doctors within 30 minutes, call the answering service back.

 

Regular Hours:

Monday: 7:30am – 4:30pm
Tuesday: 7:30am – 6:00pm
Wednesday: 7:30am – 4:30pm
Thursday: 7:30am – 12 noon
Friday: 7:30am – 4:30pm

July and August Hours:

Monday: 7:30am – 4:30pm
Tuesday: 7:30am – 6:00pm
Wednesday: 7:30am – 4:30pm
Thursday: 7:30am – 4:30pm
Friday: 7:30am – 12:00 noon

 

*We are closed on the following Holidays:
New Year’s Eve
New Year’s Day
Memorial Day
Independence Day (July 4th)
Labor Day
Thanksgiving
Day AFTER Thanksgiving
Christmas Eve
Christmas Day

 

The office will be closed during severe weather conditions. Weather-related closures will be announced through our website and our office answering service. We will attempt to reach patients via telephone on the day of the appointment. If you have any questions, please contact the answering service (978-722-1920).

If driving is unsafe in your area due to hazardous weather conditions, PLEASE call our office and we will reschedule you at no charge.